Refund Policy

Last updated: January 2026

We want viewers to be able to access the film without issues. If you experience technical problems that prevent playback, contact us and we'll help resolve it.

Refund Eligibility

If you experience technical problems that prevent playback, please contact us within 7 days of purchase. Refunds may be issued if the issue cannot be resolved through reasonable support.

Non-Refundable Situations

Refunds are generally not provided for:

Change of mind
Partial viewing
Device or browser issues on unsupported platforms

How to Request a Refund

Email support@theboliviancase.com and include the email address used for purchase plus a brief description of the issue.

Processing

Approved refunds are processed via Stripe and may take several business days to appear on your statement.